Certified Associate v1.0

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Exam contains 77 questions

How can a report of all Accounts with Opportunities be created?

  • A. Use the Accounts with Opportunities report type.
  • B. Use the Accounts report type.
  • C. Use the Opportunities report type.


Answer : A

Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.
Which dashboard component type should GCC use?

  • A. Chart
  • B. Metric
  • C. Gauge


Answer : C

An organization wants to implement Salesforce into its business model. The requirements include:

Operations management -

Program management -

Grantmaking -

Fundraising -

Marketing -

Engagement -
Which cloud is preconfigured to handle all of these requirements?

  • A. Experience
  • B. Nonprofit
  • C. Analytics


Answer : B

Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?

  • A. Business Analyst
  • B. Platform Developer
  • C. Sales Associate


Answer : A

A nonprofit health organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws.
Which Salesforce cloud solution should help meet these needs?

  • A. Nonprofit Cloud
  • B. Health Cloud
  • C. Service Cloud


Answer : B

Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforce customer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop.
Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?

  • A. Salesforce Help
  • B. Trailhead Academy
  • C. Trailhead Community


Answer : B

Get Cloudy Consulting (GCC) plans to migrate from a legacy CRM system to Salesforce. GCC currently uses a dedicated single-tenant, on-premise system and wants to utilize a multi-tenant architecture like Salesforce uses.
What is one feature of multi-tenant architecture?

  • A. Resources are limited to each tenant.
  • B. Resources are shared and unlimited for each tenant.
  • C. Resources are shared and tenants can use each other’s resources.


Answer : B

A Salesforce associate wants to connect with other Salesforce associates in their local area.
Which Salesforce resource allows them to network and collaborate with others based on role and location?

  • A. Trailblazer Connect
  • B. Salesforce Interest Groups
  • C. Trailblazer Community Groups


Answer : C

Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.
Which Salesforce product should be used to meet this need?

  • A. Experience Cloud
  • B. MuleSoft
  • C. Service Cloud


Answer : C

Get Cloudy Consulting (GCC) needs an environment to onboard new hires as well as develop, implement, and test new requirements.

Which type of environment should GCC use?

  • A. Sandbox
  • B. Production
  • C. Trailhead Playground


Answer : A

A sales manager asks for a list of all Accounts with Opportunities.

How would the Salesforce associate approach this request?

  • A. Create a custom report type.
  • B. Use a standard report type.
  • C. Download a reports package from AppExchange.


Answer : B

A Salesforce associate wants to update an opportunity record they just closed.

Which standard object is related to the opportunity?

  • A. Case
  • B. Knowledge
  • C. Account


Answer : C

Get Cloudy Consulting wants to group its contacts by Region for reporting.

What data type should the Salesforce associate recommend for this new Region field?

  • A. Text
  • B. Picklist
  • C. Multi-select picklist


Answer : B

A Salesforce associate is preparing for a sales call and needs to review specific reports stored together in a single location.

What is the most efficient way to navigate there?

  • A. Use the Global search bar
  • B. Use the search bar in All Reports
  • C. Use the search bar in All Folders


Answer : C

Where can the field data types for an object be reviewed?

  • A. A Report
  • B. A Record Page
  • C. Object Manager


Answer : C

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Exam contains 77 questions

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